Delivery details

Standard delivery

As standard, our deliveries are made either on a pallet service that's been pre-booked or by parcel. All pallet services will be delivered to the nearest hardstanding surface which may be a curbside or flat (non-gravel) driveway. Any smaller item deliveries will be sent with a parcel carrier.

All day service Monday - Friday 8am - 6pm

Delivered to garden

Certain larger items, such as our pergolas, may require two people to lift the item safely. With this option, items will not be assembled on delivery but will be carried through to your garden.

This service does not include assembly or rubbish removal.

Premium white glove assembly service* WE RECOMMEND

Our premium white glove delivery service is delivered by our sister company, HWC Logistics' delivery team to your garden. They will assemble your furniture and dispose of all packaging.

White glove delivery services are currently only available to certain postcodes local to our warehouse and head office. If your postcode is eligible for this service, the white glove option will become available at checkout.

Please note - this assembly service is not available for BBQs.

* Please note that these delivery charges are decided by our couriers and may vary depending on location.

If you opt for the Premium White Glove Assembly Service, you are giving us your consent to post any photos taken of the assembly and finished product in situ in your garden on our website and social media pages.

Pergola installation service

Price: Varies depending on pergola size and location

Don't want the hassle of installing your pergola? We do offer a pergola installation service. 

This is currently only available in certain areas and will be an additional fee. Costs may vary depending on the size of the item and your location. To check whether this is available in your area, and upgrade to this service if possible, we recommend placing your order via telephone.

For us, the customer journey does not end when you click 'checkout'. It's incredibly important to us that you receive premium customer service throughout your White Stores experience. From decision and purchase, through to delivery, and even when you're sipping drinks on your new garden set.

Our promise to you

At White Stores, we design our products with care and passion. From our in-house product sketches to hand-choosing the best materials and regular communication with our factories, we ensure every step from conception to the finished product is something we are proud of and that our products are fit for purpose – we know you wouldn’t expect any less!

While we pride ourselves on extreme attention to detail and products that are built to last, we understand that occasionally problems arise – hey, no one’s perfect right? But instead of denying that problems exist, we have put just as much thought and care into our product guarantees as we have our products, to protect you and your consumer rights, should you ever encounter an issue.

If you want more information on our product guarantees, head over to our extended warranty page.

Satisfaction guarantee

We never want to see you go without. Should there be any issues with your product, our White Stores team will always try to repair the item, replace the item with the same design, or one that is similar. There may be some cases where this is not possible, in which case, we will offer you a partial refund.

Here's the details

We want you to feel like you're part of the whole White Stores experience, which is why our delivery details are regularly available to our customers. Stay up to date with your order below.