Warranty information

Garden furniture

Our Classic flat weave collection is covered by a 5-year warranty that covers structural damage, rust and fading.

The Heritage (other than our slate grey colour which has a 5-year warranty) and Oyster ranges are covered by a 7-year warranty that covers structural damage, rust and fading.

The staples, glass, suction rings, feet, cushions and reclining mechanism are all covered by a 1-year warranty.

Our rattan hanging pods are covered by a 1-year warranty.

The following is covered by these warranty periods:
• Structural damage is covered if it arrives damaged or if the structural damage has not been caused by misuse of the product. If the damage occurs within the warranty period, then the item will be replaced/repaired.

• Our rattan shouldn’t crack or split due to its treatment, but if it does so during the warranty then it is covered under warranty.

Storage boxes

• Storage Box Protective Cover: 1-year Warranty
• Storage Box Toggles: 1-year Warranty
• Storage Box Hydraulic Mechanism: 1-year Warranty
• Storage Box Liner: 1-year Warranty

Our storage boxes are not fully weatherproof and so any goods stored inside will not be covered under warranty for water damage. However, structural damage to the box itself, including cracked lids, and stained rattan that cannot be removed with soapy water will be covered.

Glass will not be covered by accidental damage such as dropping the glass or dropping something onto the glass that causes chips/cracks. On the rare instance that the glass overheats and shatters, we will replace the glass as long as this is within the 1-year warranty period, though we recommend ensuring the glass is kept under shade in extreme temperatures. 

Garden furniture

Our aluminium garden furniture is covered by a 2-year warranty. It’s finished with AkzoNobel powder-coating which is an industry-leading powder-coating technology. 

Our cast aluminium collection is covered by a 5-year warranty.

The glass, suction rings, feet, cushions, and reclining mechanisms are covered by a 1-year warranty.

The following is covered by these warranty periods:
• Structural damage coverage is the same as above and does not cover scratches or flaking. If, in rare instances, this does occur White Stores will provide touch-up paint for this, where possible.

Storage boxes

• Storage Box Protective Cover: 1-year Warranty
• Storage Box Toggles: 1-year Warranty
• Storage Box Hydraulic Mechanism: 1-year Warranty
• Storage Box Liner: 1-year Warranty

Our storage boxes are not fully weatherproof and so any goods stored inside will not be covered under warranty for water damage. However, structural damage to the box itself, including cracked lids, and stained rattan that cannot be removed with soapy water will be covered.

Glass will not be covered by accidental damage such as dropping the glass or dropping something onto the glass that causes chips/cracks. On the rare instance that the glass overheats and shatters, we will replace the glass as long as this is within the 1-year warranty period, though we recommend ensuring the glass is kept under shade in extreme temperatures. 

Our Fabrix collections are covered by a 5-year warranty period. To offer fabric furniture more longevity, it may require treatment after a few years to improve resistance. White Stores is happy to recommend 303 Products Fabric Guard High-Tech Water-Repellent Protectant.

The following details what is covered under warranty and any exclusions:
• Structural damage is covered if it arrives damaged or if the structural damage has not been caused by misuse of the product.
• While these collections have stain-resistant qualities, that should prevent lasting stains if cleaned correctly, the fabric is not covered for dirt or stains unless the item has arrived damaged. (Please note that some stains such as grease may be harder to remove if not dealt with immediately and damage caused by using incorrect cleaning methods/materials will not be covered).
• The warranty protects the consumer against colour fading to the fabric.

At White Stores, we offer a wide range of firepits including rattan, aluminium and GRC (Glass Reinforced Concrete). Firepit tables included in rattan and aluminium furniture collections are included in their respective warranties, however, the firepit system itself comes with a 1-year warranty.

This warranty covers the gas firepit burner and ignition system. 

The following details what is covered under warranty and any exclusions:
• Structural damage is covered if it arrives damaged or if the structural damage has not been caused by misuse of the product. If the damage occurs within the warranty period, then the item will be replaced/repaired.
• Wind guards are covered by a 1-year limited warranty, which doesn’t cover dropped or smashed glass.
• Damage to the firepit pan that has been caused by cooking food will not be covered by warranty. 
• If the safety advice and care guides regarding the pan/pilot cover have not been maintained or if the regulator has been adapted/changed to fit a different gas bottle to the recommended choice, this will not be covered.
• If the incorrect gas bottle has been used or the gas bottle has been stored incorrectly within the product, any damage will not be covered.
• Chips are not covered unless the product arrives chipped, and we are notified within 14 days of delivery. However, if it’s within warranty, these chips can be touched up with paint, which we will provide.

All of our parasols are classed as accessories and are covered by a 1-year warranty period. The following details what is covered under warranty and any exclusions:

• Structural damage is covered if it arrives damaged or if the structural damage has not been caused by misuse of the product, an example of misuse not covered is the overwinding or overtightening of the crank handle. If the damage occurs within the warranty period, then the item will be replaced/repaired.
• Rust, fade, and discolouration which occur during the warranty period will be covered if evidence can be provided. If the crank handle is to snap, this is covered under the warranty – where possible we will replace the handle itself rather than the whole parasol unless this is a fixed part which requires a whole parasol replacement.
• Any LED Lights and battery packs included will be covered by the warranty period.
• Damage to parasols including bending and damage from high winds is not covered. Rips, tears and fading is also not included in the warranty. We always recommend that your parasols are used in conjunction with a suitable base and never used in windy conditions.

All of our covers, unless included as a free item with another purchase, are covered by a 1-year warranty period. The following is covered within this guarantee:

• Covers that rip at the seams will be covered by the warranty period. However, covers ripped through force or cut by scissors will not be replaced.
• Covers may endure some fading when exposed to direct sunlight, colour fading is not covered by warranty.
• Please note, our covers are not intended to be used on Polywood tables and any staining that occurs on these products due to using with a cover, will not be replaced under warranty. In the same way, our covers should not be left on aluminium furniture in high temperatures and any damage that occurs to either furniture or cover in this instance will not be covered under warranty.
• No garden furniture cushions should be left under our covers at any time, any damage such as mould or mildew that appears on cushions left under our covers will not be covered under warranty.

Our Titan pergola range is covered by a 5-year warranty period that covers structural damage and rusting. 

Our Proteus pergola range is covered by a 2-year warranty period that covers structural damage. 

Our Shadow pergola range and all pergola accessories are covered by a 1-year warranty period that covers structural damage. 

The following is covered by these warranty periods and the below exclusions apply:
• The warranty will cover any material defects or structural damage noticed upon arrival, damage from product misuse will not be covered. 
• Natural wear and tear won’t be covered and nor will defects or damage caused by improper use or extreme weather conditions such as high winds or storms.
• The pergolas should be secured to the ground properly as per our instructions and care guides, otherwise, they will not be covered by warranty. Likewise, any adaptations to the product that result in it not performing correctly will not be covered by warranty.

All garden furniture cushions are protected by a 1-year warranty period. The following details what is covered under warranty and any exclusions:

• All cushions for garden furniture sets should be stored indoors when not in use unless it is directly stated that the specific cushions can be left outside. Even when covers are used to protect furniture, cushions should be stored inside.
• Cushions will not be covered by accidental damages such as spills and stains.

The Napoleon range covers a variety of warranties from 2-years up to 15-years

Individual product warranties can be found on our product pages. Alternatively, you can find warranty details in your product manual.

For more warranty information, please view the Napoleon warranty page here.

Our Premium artificial Christmas trees come with a 3-year warranty period.

Our standard artificial Christmas trees are covered by a 2-year warranty.

Our fibre optic artificial Christmas trees are covered by a 1-year warranty period.

The following is covered by these warranty periods and the below exclusions apply:
• The warranty will cover any structural defects or damage noticed upon arrival. Damage from product misuse will not be covered. 
• These products will not rust unless the item is used outdoors, as such oxidisation and rust will not be covered under warranty.
• If any LED lights fail within the warranty period, you will be covered under warranty.
• Should the mains transformer that comes with our LED artificial trees fail within the warranty period, this will be replaced.
• It is natural for some flocking or glitter to come loose when the tree is being fluffed and put away, this is not covered under the warranty period. 
• Likewise, some small branch tips may come away when fluffing or putting away the tree, anything less than 2% of branch tips will not be covered under warranty.
• Natural wear and tear will not be covered under the warranty period. White Stores reserves the right to determine what counts as natural wear and tear.

All of our Christmas lights are covered by a 1-year warranty period. The following is covered and excluded from the warranty:

• Faulty lights that arrive or become faulty within the warranty period will be replaced. 
• If a number of bulbs blow within the warranty period, because these bulbs are non-replaceable, we will replace the lights. 
• If a transformer arrives or becomes faulty within the warranty period, this will be replaced.
• Holey/split cables will not be covered under warranty unless notified within 14-days of delivery. After this point, this will be classed as accidental damage or misuse of the product and will not be covered. 
• Natural wear and tear will not be covered under the warranty period. White Stores reserves the right to determine what counts as natural wear and tear.

•For all Twinkly products, please refer to Twinkly for warranty details.

All of our Christmas figures made from rattan, acrylic, concrete and polyresin are covered by a 1-year limited warranty. 

The following offers details of what is covered by and exclusions to the warranty period:
• Faulty transformers or battery packs will be replaced under the warranty period.
• Broken LEDs will be compensated or replaced under the warranty period.
• Due to the reason that these products can be used outdoors and are susceptible to high winds, structural damage will not be covered unless we are notified within 14 days of delivery. Additionally, chips and cracks are not covered under structural damage.
• Likewise, these products are susceptible to harsh weather and so fading or discolouration will not be covered by the warranty.
• Outdoor figures are exposed to rust and oxidisation and as such this will not be covered under warranty.

White Stores offers a 2-year standard warranty on all Kaemingk Christmas trees that covers structural damage that does not derive from misuse. An extended 12-year warranty is available from Kaemingk themselves if the person registers their tree within 2 months of purchase. Please visit their website for more details.

The following exclusions to the warranty apply:
• Any LED lights or broken wiring on pre-lit trees will NOT be covered by the extended warranty.

All garden furniture cushions are protected by a 1-year warranty period. The following details what is covered under warranty and any exclusions:

• All cushions for garden furniture sets should be stored indoors when not in use unless it is directly stated that the specific cushions can be left outside. Even when covers are used to protect furniture, cushions should be stored inside.
• Cushions will not be covered by accidental damages such as spills and stains.

Our Titan pergola range is covered by a 5-year warranty period that covers structural damage and rusting. 

Our Proteus pergola range is covered by a 2-year warranty period that covers structural damage. 

Our Shadow pergola range and all pergola accessories are covered by a 1-year warranty period that covers structural damage. 

The following is covered by these warranty periods and the below exclusions apply:
• The warranty will cover any material defects or structural damage noticed upon arrival, damage from product misuse will not be covered. 
• Natural wear and tear won’t be covered and nor will defects or damage caused by improper use or extreme weather conditions such as high winds or storms.
• The pergolas should be secured to the ground properly as per our instructions and care guides, otherwise, they will not be covered by warranty. Likewise, any adaptations to the product that result in it not performing correctly will not be covered by warranty.