We have a few recommendations that could get your firepit working, please ensure you’ve familiarised yourself with the below information:
Connecting the gas bottle regulator
Our gas firepit systems come with a gas hose and regulator already connected. The regulator we include connects to “Patio Gas” bottles, these are usually green and have a 27mm clip on connection. You cannot connect our regulators to propane or butane bottles. The open/close valve on the regulator will need to be in the closed position; on our regulators this is at the 3 o’clock position. Push the regulator on top of the gas bottle connector and you should hear it click. When you wish to use the firepit, turn the open/close valve on the regulator to the 12 o’clock position. We recommend keeping the valve closed when not in use.
Powering the igniter
The control panel has an igniter button built into it, which connects to the ignition within the firepit. This igniter button needs 1x AAA battery inserted in it for it to work. The black rubber button on the control panel unscrews (turn anti-clockwise) and comes off; be careful not to lose the spring out of the button. Insert the negative end (-) of the battery into the hole on the control panel and then screw the black button back on (turn clockwise). Make sure you use a brand new AAA battery that definitely works. To check if the igniter works, press and hold the igniter button in and you should hear a continuous ticking noise. If you do not hear anything, please ensure you have the battery in the right way round (positive end pointing out), the battery works (try another battery) and the metal spring is in the black button part.
Connecting the igniter button to the ignition
There is a black cable that is connected to the bottom of the firepit system. This must be connected to the back of the igniter button box on the control panel. If this is not connected, you will still hear a ticking noise when you press and hold the igniter button, but it will not engage the ignition under the pilot cover within the firepit system. Connect the black cable hanging down from the firepit system to the exposed metal pin on the back of the igniter button on the control panel.
Uncoiling the gas supply pipe
Under the firepit system, there is a bronze-coloured copper pipe that connects to the back of the control panel. For packing purposes, this copper pipe is often coiled up. If you find that your firepit initially lights, but goes out when you let go of the control knob, this may be solved by straightening out the copper pipe.
Don’t cover the pilot cover
The crushed glass that sits inside the firepit tray creates a glistening effect when the firepit is in use. The crushed glass is designed to cover the tube that sits within the firepit tray, but the pilot cover should remain clear of any obstructions. The pilot cover is the small metal cube with round holes punched out of it, this contains the spark plug which lights the gas coming out of the tube within the firepit tray.